NOTE: The Brother QL-820NWB is the only label printer officially supported by CrisisGo for Wi-Fi printing. Other models may work but are untested, and we cannot guarantee compatibility or provide support for their Wi-Fi printing.
For all other label printers: You can assign the printer to a specific kiosk via the CrisisGo PC App. Here's how: How to Assign a Label Printer to a Kiosk
1. Prerequisites
WARNING: Before proceeding, please ensure that all of the following conditions are met; otherwise, you may encounter difficulties during the process.
Your kiosk devices have been successfully connected to the CrisisGo GateKeeper system and are ready for use.
for customers who purchased preconfigured kiosk devices from our partners: GateKeeper Kiosk Guide for Preconfigured Device Users
for customers who bring your own kiosk devices (BYOD): GateKeeper Kiosk Guide for BYOD Users
We assume you have a basic knowledge of how to use the Brother Label Printer and have read its User Manual.
2. Connect the Printer to the Same Network as the Kiosk
Once your kiosk is ready, the next step is to connect your label printer to the same Wi-Fi network as the kiosk device. Here's how:
2.1. Set the Printer to Infra/Direct Mode
On the label printer, press the "Menu" and ▼ buttons to select the "WLAN" menu, and then press the "OK" button.
Press the ▼ button to select the "Network Mode" menu, and then press the "OK" button.
Select the "Infra/Direct Mode", and then press the "OK" Button.
2.2. Connect to the same Wi-Fi network
Once the printer is set to "Infra/Direct Mode", it's time to connect it to the same Wi-Fi network as your kiosk. Here's how.
1. Press the "Menu" and ▼ buttons to select the "WLAN" menu, then press the "OK" button. Locate and set "WLAN (On/Off)" to "On".
2. After turning WLAN "On", you will be routed back to the "WLAN" menu. Press the ▼ button and select "Infra Manual Setting".
3. The printer will then search for available Wi-Fi networks (SSIDs). Press ▼ to locate your Wi-Fi SSID, then press "OK". If both 2.4GHz and 5GHz networks are available, select the 2.4GHz network. You will then be prompted to enter the Wi-Fi password. Once you've entered the full password, press "OK" button twice to confirm.
TIP: While entering the password, press the "Menu" button to switch between letters, numbers, and symbols. Use the arrow buttons to select characters, and press "OK" to enter.
For more information on how to enter characters on the Brother Label Printer, please refer to the Brother User Manual.
4. Finally, when the connection between the label printer and your Wi-Fi access point/router is established, "Connected!" will appear on the LCD.
BEST PRACTICE: To achieve the best results with normal everyday document printing, use the Label Printer as close to the Wi-Fi access point/router as possible with minimal obstructions. Large objects and walls between the two devices as well as interference from other electronic devices can affect communication, or the data transfer speed of your documents.
Now that the label printer is on the same Wi-Fi network as the kiosk. Please refer to the next section for instructions on how to assign this printer to the kiosk device.
3. Assign the Printer to Kiosk
After you have connected your printer to the same network as the kiosk device, it's time to assign the printer to the kiosk.
1. On the home page of your kiosk, press and hold the QR code in the bottom-right corner for approximately 6 seconds until the prompt appears.
2. In the "Settings" prompt, select "Set Printers".
3. On the "Set Printers" page, enter the maintenance passcode for this kiosk and click "Continue".
TIP: If you've forgotten the kiosk maintenance passcode, sign back in to the Safety iControl and navigate to GateKeeper > Settings > Kiosk. In the Kiosk List, locate your kiosk name and click the closed eye icon to view the passcode.
4. On the "Set Printers" page, select "Visitor Badge" or "Tardy Slip" based on your usage.
5. On the next page, the kiosk will scan the Wi-Fi network and list all available label printers on the same network. Select one of your printers to continue.
6. Finally, the kiosk will connect to the selected printer. A "Test Print" button will appear on the printer card—click it to print a test badge and ensure the printer is working properly and printing from the correct device on the network.
4. Troubleshooting
4.1. Why does my printer not work with the kiosk?
There are several possible causes for this issue. Please check the checklist below to troubleshoot:
Ensure your kiosk device is running CrisisGo app version 6.29.0 or above.
Ensure you have reviewed the Prerequisites section and that all conditions are met.
Ensure both your kiosk and printer are connected to the same Wi-Fi network.
Ensure you have followed this guidance step-by-step without skipping any steps.
If you still encounter issues, please contact CrisisGo Support.
4.2. No printer detected
When you follow the guidance and try to assign a printer, you may see the following error stating that no printer was detected.
This may be caused by several reasons, please follow the instructions below to troubleshoot:
Ensure both your kiosk and printer are connected to the same Wi-Fi network.
Ensure you have followed this guidance step-by-step without skip.
Click the "Refresh" button on the page to re-scan the printers.
If you still encounter issues, please contact CrisisGo Support.
4.3. I use multiple Brother printers. How can I identify which one is connected to my kiosk?
If your kiosk is running CrisisGo app version 6.29.0 or above, you can assign a specific Brother printer directly. The kiosk will always use the designated printer for badge printing. Follow the guidance above to learn how.
If your kiosk is running CrisisGo app version 6.28.0, it will randomly select a printer for printing. There is no way to control or identify which printer is being used in this older version of the app. We recommend that you upgrade the CrisisGo app running on your kiosk to version 6.29.0 or above.
NOTE: If you have any other questions, we recommend referring to the GateKeeper Front Desk FAQs first. If you need further assistance, please feel free to contact your CrisisGo Account Manager or CrisisGo Support.