NOTE: This guide is for CrisisGo customers who want to add their own existing devices as CrisisGo GateKeeper Kiosks. If you have purchased preconfigured devices from one of our partners, please refer to How to Add a Preconfigured Kiosk to GateKeeper.
1. Supported Devices
The CrisisGo GateKeeper currently supports certain devices to be added as GateKeeper Kiosks. Please refer to the System Requirements to check if your devices are supported.
2. Install the Latest CrisisGo App
To set up your device as the CrisisGo GateKeeper Kiosk, first install the latest CrisisGo app on the device. Ensure you have version 6.29.0 or later. You can find the latest CrisisGo apps here:
To install the CrisisGo app on Android or iOS devices:
For organization-managed devices: In your MDM/EMM platform, set the device to Single App Kiosk Mode (or equivalent) and designate the CrisisGo mobile app as the sole application. For detailed instructions, refer to your MDM/EMM platform's official documentation. Samsung Knox Manage users can refer to this guide: Install a Kiosk Application Using a Profile and Set Kiosk App Settings to Single App.
For individual devices: Open your device's App Store, search for 'CrisisGo', and install the app.
3. Preconfiguration
Each platform has its own device and app permission settings. Click a platform below to see its specific configuration.
For Android Devices
For Android Devices
WARNING: For end-user convenience, all permissions should be set to the highest level (i.e., "Always Allow" or "Allow While Using the App")
1. Enable Developer Mode Go to Settings > About tablet > Software Information, find the "Build number", and tap it at least seven times. A system toast message will appear, confirming that Developer Mode is now enabled. 2. Stay Awake Once Developer Mode is enabled, go to Settings > Developer options, find the option labeled "Stay awake", and turn it on.
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3. Grant Permissions Grant the following permissions to the CrisisGo app by navigating to Settings > Security and Privacy > Permission Manager > CrisisGo. Tap each permission and set it to the highest level.
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For iOS Devices
For iOS Devices
1. Turn Off Low Power Mode
Open the Settings app and go to "Battery". Locate the "Low Power Mode" option and make sure it is turned "OFF". (If it's already off, you can leave it as is.)
2. Disable Auto-Lock
Open the Settings app and tap "Display & Brightness". Locate and tap "Auto-Lock", then select "Never".
3. Grant Permissions
WARNING: On iOS, unlike Android, you cannot pre-grant app permissions before the app is opened for the first time. Please open the app manually to grant each permission when prompted.
WARNING: For end-user convenience, all permissions should be set to the highest level (i.e., "Always Allow" or "Allow While Using App").
After installing the app, open the app and grant the following permissions. When prompted:
Allow "CrisisGo" to use wireless data?
Select "WLAN & Cellular"
Allow "CrisisGo" to use your location?
Select "Allow While Using App"
CrisisGo Would Like to Send You Notifications
Select "Allow"
CrisisGo Would Like to Send You Critical Alerts
Select "Allow"
Turn Notification on to receive various notice when you are away from CrisisGo.
Select "Not Now" (since all the above settings are allowed, we can safely select "Not Now").
For Windows Devices
For Windows Devices
NOTE: For now, no additional settings are needed on Windows systems.
4. Enable GateKeeper Kiosk Mode
Once you have completed the previous steps, you will need to enable GateKeeper Kiosk Mode for the CrisisGo app. Here's how:
Connect your devices to your network. Make sure all devices have a working network connection before proceeding.
Open the CrisisGo app on your Android, iOS, or Windows device. Enter the word 'kiosk' in both the Account and Password fields, then tap "Sign In" (do not tap "Sign In with SSO"). You should then see a 6-digit code displayed on the GateKeeper Welcome page. The app is now in GateKeeper Kiosk Mode.
WARNING: For iOS devices, after enabling Gatekeeper Kiosk Mode, the app should prompt you with: 'Allow CrisisGo to find devices on local networks?' Please ensure you select "Allow" to enable CrisisGo to discover nearby label printers later.
5. Add Your Kiosk to GateKeeper
Now your kiosk device has completed all the required preconfigurations. The remaining steps are the same as those for officially preconfigured devices. Follow the guidance to add your kiosk to GateKeeper system: How to Add a Preconfigured Kiosk to GateKeeper
6. Troubleshooting
If you have any questions during setup, we recommend referring to the GateKeeper Front Desk FAQs first. If you need further assistance, please feel free to contact your CrisisGo Account Manager or CrisisGo Support.