Supported Label Printer Models
The CrisisGo GateKeeper currently supports some specific label printer models, please refer to GateKeeper Front Desk System Requirements for details.
Prerequisites
WARNING: Before proceeding, please ensure that all of the following conditions are met; otherwise, you may encounter difficulties during the process.
To connect your label printer to the CrisisGo GateKeeper system, ensure that the following prerequisites are met:
The label printer's drivers and corresponding official software are installed correctly.
The label printer is connected to your desktop and can successfully print test labels using the official printer software.
If any of the above conditions are not met, please refer to the following guidance to resolve them.
For DYMO Label Printers, refer to the official guide here: How to Set Up My LabelWriter Printer? Alternatively, you can search for the User Guide for a specific model.
For Brother Label Printers, refer to Brother Label Printer Setup Guide.
1. Install the CrisisGo Desktop App
To connect your label printer with the CrisisGo GateKeeper system, first install the CrisisGo Desktop App. Ensure you have version 6.25.0 or higher. Download and install the latest app here.
2. Sign In to the CrisisGo Desktop App
After installing the CrisisGo Desktop App, sign in to your Front Desk Admin Account by following the instructions below.
TIP: You should get your Front Desk Admin account and password from your administrator.
Open the CrisisGo Desktop app.
Enter your Desktop Admin account and password.
Click 'Sign In'; avoid clicking 'Sign In with SSO'.
3. Connect Your Label Printer to the GateKeeper
To connect your label printer to the CrisisGo GateKeeper, please follow the straightforward instructions below.
WARNING: Before connecting your label printer to the CrisisGo GateKeeper, please ensure the printer is already connected to your desktop and functioning properly. If not, refer to the Prerequisites section for details.
1. Open the CrisisGo Desktop app and click the 'Organization' tab on the home screen.
2. On the Organization page, select 'GateKeeper'.
3. When the GateKeeper page opens, click 'Printer Settings' on the left sidebar. If it is not visible due to the screen resolution, scroll down the sidebar to locate it.
4. On the Printer Settings page, click the gear icon.
5. Then click the printer you want to add, either for printing visitor badges or for printing tardy slips. In this example, we will add a Printer for Visitor Badges.
6. When prompted, select your printer brand (in this example, we use DYMO) and choose the specific printer device, then click Save.
TIP: If you cannot find your printer or receive an error message saying the printer is not found, it's most likely because your printer is not connected to your computer or the printer driver is not working properly. Please refer to this troubleshooting guide for assistance.
7. After saving, you should see that the printer under 'Printer for Visitor Badge' is online. You can then click 'Print Test Page' to print a test badge.
8. Finally, click the left arrow button in the top-left corner to return to the Printer Settings page. Your printer setup is now complete!
Troubleshooting
For troubleshooting, please refer to the GateKeeper Front Desk FAQs.